At THEIMPRINT, we strive to create customisable products that not only look good but feel good as well. We use a range of materials, including sustainable vegan leather, known for its durability and luxurious texture. Ultimately, the use of top-quality materials remains a hallmark of our approach, making our gifts an impeccable choice for any event. For detailed size and dimension information, please refer to the product page of each item.

Personalisation for leather gifts is achieved through a process that allows designs and text to be added to the leather surface. While we use various methods to personalise our leather gifts, each is designed to create a lasting and visually appealing result. Whether it's a name, date, or special message, personalising a leather gift adds a unique touch, making it a perfect keepsake.

Yes, you can preview your customisation design on the product page before placing an order. This ensures you can see exactly how your design will look on the chosen product and make any adjustments as needed. We believe that this preview process enhances the customer experience, as it ensures that the finished product will align with your expectations and provide the perfect personalised touch you envision for your gift.

The time it takes to personalise a gift at THEIMPRINT depends on the specific product you've chosen. Generally, our personalised leather gift collection, customised tumbler, and customised phone case/mugs take 1-3 working days to be personalised. The time it takes for you to receive your personalised gift also depends on your chosen delivery method.

At THEIMPRINT, we take pride in providing high-quality, lasting personalisation for our products. Our advanced personalisation techniques ensure that the customisation remains vibrant and durable over time, resisting wear and tear. We carefully select materials and methods that offer long-lasting results so that the unique touch you've added to your gift continues to shine for years to come.

Yes, we recognise that a beautifully presented gift can make a big difference. That's why we provide gift boxes and a complimentary gift card for personalised messages. When you're checking out, you can opt for these extras to make sure your gift is delivered attractively. By adding these special touches, you can show the recipient how much thought and care you've put into their gift, making it even more memorable.

After pinning down your ideal custom gift, you can either choose to self-collect it from our stores at Funan, NEX or Wisma Atria, or opt for delivery right to your recipient’s doorstep – no matter where he or she resides. Delivery times depend on the chosen shipping method. For SingPost Normal Mail, you can expect delivery within 2-7 working days. However, this option does not provide a tracking number. If you opt for Courier delivery you can expect your order to arrive within 1-3 working days, and it comes with tracking. For those who prefer self-collection at Funan/NEX/Wisma, we'll send you an WhatsApp notification when your order is ready. For more information on our delivery lead time, refer to our Lead Time and Delivery page.

Yes, you can have your personalised gift sent straight to the intended recipient. When you're placing your order, just enter the recipient's address and contact details in the delivery information section. We will handle the rest, making sure your thoughtful gift arrives at the correct address and on schedule. Please ensure that the recipient's details are accurate and complete to prevent any delivery mishaps.

We offer a range of delivery options to accommodate your needs. If you're looking for an economical option, our SingPost Normal Mail is at $1. For those who prefer a quicker, trackable delivery, we offer Courier service for a fee of $4. And for those who prefer to collect their orders in person, we offer free self-collection at our Funan and NEX outlets. Each delivery method is designed to provide convenience and value, ensuring that your personalised gifts reach you or the intended recipient without any hassle.

We have a 14-day return policy at THEIMPRINT. However, if more than 14 days have elapsed since your purchase, we regret that we cannot offer a refund or exchange. It's important to note that to qualify for a return, your item must be unused and in the same condition as when you received it, including its original packaging. Proof of purchase or a receipt is also necessary for the return process. Because of their unique nature, personalised items are exempt from this return policy.