Shipping policy
Upon placing the order, your order will be freshly printed within 1-2 business days.
The following are the available delivery options:
Singpost Ordinary Mail:
Within 2 to 7 business days upon dispatch. Free for all local orders!
This delivery options are not applicable to mug orders. As your lovely mug is fragile and need to be handled with care.
There are no tracking number available for this delivery option and the parcel will be delivered into your mailbox.
If you do not receive the parcel within 5-7 working days, please contact us here!
Courier Delivery:
Within 1 to 3 business day upon dispatch. Fixed price at $4 per parcel.
Tracking number will be provided upon dispatch. The parcel will be delivered straight to your doorstep.
If you do not receive the parcel within 3-5 working days, please contact us here!
Self-Collection:
Collection after item is ready, 1 to 3 business day.
A message will be sent once the item is ready for collection.
For more info on the place and time to collection, please check out the locate us page.
International Courier:
Malaysia & Brunei (+SGD4)
- SingPost International Mail (with tracking)
- 3 to 6 working days
Rest of the world (+SGD12)
- DHL Express (with tracking)
- 2 to 5 working days
*Prices varies with the weight of parcel.
Yes! We ship internationally.
* All parcels will be process in 1 to 3 business days
Malaysia & Brunei
- SingPost International Mail (with tracking)
- 3 to 6 business days
- Shipping Fee: SGD$4
Rest of the world
- DHL Express (with tracking)
- 2 to 5 business days
- Shipping Fee: SGD$12
** Shipping Fee for Mugs or bulk order may differ
TheImprint is locate in Singapore, aka "The Little Red Dot" and we ship all our products from our own warehouse and have all inventories in stock. All the products are only printed/personalised upon your order confirmation to ensure the quality of the products we ship to our customers.
We provide Free SingPost Normal Mail for all our products beside mugs. As your lovely mug is fragile and need to be handled with care.
The parcel will be delivered within 2 to 7 working days upon dispatch. There are no tracking number available for this delivery option and the parcel will be delivered into your mailbox.
Orders and payment
No, you do not need to create an account for the purchase. However, we will need all your shipping particulars in the checkout page.
You can also choose to connect with your Facebook Messenger to receive updates of your order.
Once an order is placed, the order can be pack and ship out your order within 12 hours, to edit the order or shipping particulars, please contact us ASAP with your name and order number so we can try to make the correction to your order before despatch.
There's no guarantee we can make it, especially once it is despatched, but we'll do everything we can.
We are deeply sorry for sending a defective/wrong item!
Please contact us with your order number, description of the defects and a photo of the defects. We will get in touch with you ASAP.
* Defective products should be highlighted to us within 14 days of receiving your order.
We accept Visa and Mastercard payment. For Paypal payment, please kindly contact us and we will set it up for you!
We now also accept bank transfer payment for all Singapore orders:
Payment can be transferred to the following bank account:
POSB Savings 007-54658-0
or
Paylah / Paynow to 9658 4561
All bank transfer payment has to be transferred within 7 days.
Personalisation Series (Monogram)
You can monogram a maximum 6-8 alphabetical letters depending on individual product.
It would depend on each individual product.
Please drop us an email at hello@theimprint.sg and we will do our best to help you.
Currently, we have 3 bold colours which will stand out on our products.
1. Gold
2. Sliver
3. Rose Gold
Still cant find what you're looking for?
You can always reach us at hello@theimprint.sg and we'll get back to you as soon as possible.
Do ensure to include all relevant details that will allow us to help you better :)