What are the delivery options and how long are the order processing time?

Upon placing the order, your order will be freshly printed within 1-2 business days.The following are the available delivery options: Singpost Ordinary Mail:Within 2 to 7 business days upon dispatch. Free for all local orders!This delivery options are not applicable to mug orders. As your lovely mug is fragile and need to be handled with care.There are no tracking number available for this delivery option and the parcel will be delivered into your mailbox.If you do not receive the parcel within 5-7 working days, please contact us here!Courier Delivery:Within 1 to 3 business day upon dispatch. Fixed price at $4 per parcel.Tracking number will be provided upon dispatch. The parcel will be delivered straight to your doorstep. If you do not receive the parcel within 3-5 working days, please contact us here!Self-Collection:Collection after item is ready, 1 to 3 business day. A message will be sent once the item is ready for collection. For more info on the place and time to collection, please check out the locate us page.International Courier: Malaysia & Brunei (+SGD4)- SingPost International Mail (with tracking)- 3 to 6 working daysRest of the world (+SGD12)- DHL Express (with tracking)- 2 to 5 working days*Prices varies with the weight of parcel.

Do you ship internationally?

Yes! We ship internationally.* All parcels will be process in 1 to 3 business daysMalaysia & Brunei - SingPost International Mail (with tracking)- 3 to 6 business days- Shipping Fee: SGD$4Rest of the world - DHL Express (with tracking)- 2 to 5 business days- Shipping Fee: SGD$12** Shipping Fee for Mugs or bulk order may differ

Where is THEIMPRINT located and where does the product ship from?

TheImprint is locate in Singapore, aka 'The Little Red Dot' and we ship all our products from our own warehouse and have all inventories in stock. All the products are only printed/personalised upon your order confirmation to ensure the quality of the products we ship to our customers.

Is there free shipping?

We provide Free SingPost Normal Mail for all our products beside mugs. As your lovely mug is fragile and need to be handled with care.The parcel will be delivered within 2 to 7 working days upon dispatch. There are no tracking number available for this delivery option and the parcel will be delivered into your mailbox.

Do I need an account to make a purchase?

No, you do not need to create an account for the purchase. However, we will need all your shipping particulars in the checkout page. You can also choose to connect with your Facebook Messenger to receive updates of your order.

Can I edit my order or shipping particulars?

Once an order is placed, the order can be pack and ship out your order within 12 hours, to edit the order or shipping particulars, please contact us ASAP with your name and order number so we can try to make the correction to your order before despatch. There's no guarantee we can make it, especially once it is despatched, but we'll do everything we can.

I received a defective/wrong item! How?

We are deeply sorry for sending a defective/wrong item! Please contact us with your order number, description of the defects and a photo of the defects. We will get in touch with you ASAP. * Defective products should be highlighted to us within 14 days of receiving your order.

What are the available modes of payment?

We accept Visa and Mastercard payment. For Paypal payment, please kindly contact us and we will set it up for you!We now also accept bank transfer payment for all Singapore orders: Payment can be transferred to the following bank account: POSB Savings 007-54658-0or Paylah / Paynow to 9658 4561. All bank transfer payment has to be transferred within 7 days.