FAQs

Yes - our product pages show a real‑time preview where available.

For bulk orders with logo or mug preveiws we provide a digital mockup. Please email to us at hello@theimprint.sg.

At the moment, we only support A–Z alphabets, numbers, a limited set of punctuation marks and limited emojis.

These are the emojis options available: (Actual emoji output will be displayed in the product preview)
✈ ♕ ☼ ☾ ☆ ✤

For leather items, personalisation typically fits 8–12 characters, depending on the product and font style. The exact character limit is shown on each product page.

For tumblers, there’s no fixed limit, but please note that longer text will appear smaller.

If you’d like to confirm whether your text can fit, feel free to email us at hello@theimprint.sg and we’ll be happy to assist.

We offer a curated selection of fonts and foil colours such as Gold, Silver and Rose Gold.

For tumblers , the colours will be in Black or White.

Our online preview is a close representation, but due to material texture and printing methods, there may be slight variations in alignment, spacing, or colour depth. Each item is individually handcrafted.

Yes. For corporate orders, events, and weddings, we can emboss or print logos. Please email us at hello@theimprint.sg for a digital mockup and bulk pricing.

Yes. Most products (leather products & tumblers) are eligible for same-day service.

You can either place an order on our website and select self collection or you can head down to our store to personalise it on the spot. Personalisation will take around 15-30 minutes if there is no queue.

You can also contact our store via WhatsApp and call to check for the availability.

*subjected to quantity of order and availability.

Yes! All our retail outlets (Funan, Nex, and Wisma Atria) are equipped with in-store machines, so you can personalise your items on the spot. Most products can be done within 15–30 minutes, subject to queue and store traffic. For bulk or complex orders, our staff may advise a longer lead time.

Changes are possible only if your order has not yet entered production. Please contact us immediately. Once personalisation begins, edits cannot be made.

Once your order is shipped, you will receive a tracking link via email/SMS. You can also log in to your account to check order status.

We start processing orders quickly. If you need changes, contact us ASAP and we will do our best.

Most of our products (excluding bags) comes with complimentary gift boxes and message cards.

We do not provide gift wrapping services at the moment.

For gift messages, you can add your request at order note in the cart page.

Yes. Choose Store Pick-Up at checkout and select your preferred outlet (Funan, Nex, or Wisma). You’ll be notified when your order is ready.

Local courier typically delivers in 1–3 working days after dispatch. Peak seasons may take longer.

Yes. We ship to most major countries. International shipping charges and estimated delivery times will be calculated at checkout.

We accept returns within 30 days of delivery for unused items. Personalised items are not eligible unless defective.

We work closely with our delivery partners. If your parcel is delayed or lost, please contact us and we will investigate. Replacements or refunds will be arranged if necessary.

✨ Here’s how it works:

• Sign up online: Create an account with us and enjoy $2 off your first purchase. You’ll also get access to product updates, exclusive offers, and birthday privileges*.
  
• Activate in-store rewards: After registering, click the Advocado App button (bottom right corner) and sign up with your mobile number. This is required for redeeming and earning cashback at our physical stores.
  
• Cashback credits: Your $2 sign-up cashback will automatically appear in your account. Every time you shop, cashback will also be credited automatically—just remember to sign in before ordering.
  

For more details, please refer to this link.

*Birthday privileges vary by promotion period.

Yes. We offer tiered discounts for bulk purchases. Please reach out to us with your order size and requirements for a custom quotation.

Enter the gift card code at checkout under “Discount/Gift Card Code”. The amount will be deducted from your total.

We accept Visa, MasterCard, American Express, PayNow, GrabPay, and major e-wallets. Payment options are shown at checkout.

We are open daily! 
On Public Holidays too!! - except Chinese New Year